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Duly Noted
Here are a couple of brief items to pass along. ESI faculty members often are interviewed on the subject of communications.

Anne Boyd recently talked with the Gwinnett Business Journal about the importance of manners. Said Ann, "In this culture, good eye contact is a sign of respect. A good eye connection along with a good solid handshake can reveal a lot about one's character." More of hergood advice here.

Colleague Jeffrey Gitomer's latest best seller, The Little Red Book of Selling is at bookstores now. Here's an excerpt in which Jeffrey answers the question: "Why Do They Buy?"

You may remember Cam Marston, who once was an ESI faculty member. Today he speaks globally to more than 100 audiences per year on bridging geenerational differences in the workplace through communications. He has an excellent piece this month in Professional Speaker Magazine.



About Us
Ty Boyd Executive Learning Systems changes lives by helping lifelong learners hone their natural communication tools.

We work primarily with people at Fortune 1000 companies in the areas of public speaking, presentations skills, personal improvement and leadership development.




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Messenger Skills

Old friend Harry Hoover wonders why people think they are great writers just because English is their mother tongue. The same holds true for another communication skill: speaking. Just because you have the ability to vocalize doesn't mean you communicate well.

Writing and speaking - what I call the messenger skills - both require training and practice to perfect.

One of our ESI graduates - an emergency room doctor - spoke of the immense value of clear communications in the first few seconds of an emergency. He emphasized good, clear questions, and powerful listening skills. Not easy in the hectic atmosphere of the moment.

"Class practice in articulation, listening, eye contact, calm demeanor, and smiles prepares us for the stressful seconds/minutes in which life-saving info is exchanged," says our doctor. He felt much more secure in his skills upon graduation.

Now, other jobs may not involve life and death decisions such as our doctor faces, but solid communication skills are important there, too. Salespeople move from good to great when they learn the value of practice and pre-planning of their sales presentations. Their outcomes and compensation reflect the value.

Kurt Kimball, VP of Sales from the Compass Group, shows his regard for preparation when he says to his very successful sales staff, "if you don't show up for the rehearsal, don't show up for the presentation." Kurt understands the critical value for great messenger skills. Compass makes the sale in over 60 % of their presentations, and gains the renewal with over 96% of their accounts. How would you like these numbers in your shop?

If you want to remain adequate at the messenger skills, continue on your current course. But if you want to be prepared when the moment demands clarity, you have some work to do.

 
      
Humor Me

Using humor in a presentation - if used correctly - is a great way to help you connect with the audience, disarm hostility and make you more likeable. However, you need to be careful with humor because a little goes a long way.

Being funny requires some practice, so don't make your humor debut in a presentation. Work on your delivery and timing by telling jokes to friends and family. Keep a file of clean and non-offensive jokes and practice, practice, practice.

Self-deprecating humor is universally funny and can help establish rapport with an audience.

Politicians since the days of Abraham Lincoln have known the power of self deprecation. This form of humor says to the audience that even though you are on stage you are not taking yourself too seriously.

Lincoln once was accused of being two-faced, to which he replied, "If I had two faces, do you think this is the one I'd be wearing?"

Ronald Reagan was a master at this type of humor. He once said, "With so many trouble spots around the world, I've told my aides that if they hear of any trouble they should wake me immediately. Even when I'm in a Cabinet meeting."

George W. Bush often pokes fun at himself. He returned to Yale in 2001 to give the commencement speech and told students "and to you 'C' students, you too can be president of the United States."

In another speech, Bush said, "These stories about my intelligence capacity do get under my skin a bit. For a while, I thought even my own staff believed them. There on my schedule first thing every morning it said, 'Intelligence Briefing'."

So remember, making fun of yourself is a good place to start if you plan to try out some humor on your next audience.

 
   
 
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